Postal Refunds
Due to some unforeseen circumstances e.g. arriving late for a flight or your
flight being called before you have finalized your VAT refund claim, you may be
unable to complete your VAT refund before departure. In such a case, you are
able to submit your VAT refund application as a postal refund application. The
documentation to be submitted as part of your postal refund application will
depend on the documentation in your possession:
1. Goods already inspected by the VRA.
If you were in a position to present the goods for inspection to the VRA on
your departure from South Africa, and your invoices have been endorsed with a
Goods Inspected stamp, you are required to submit the following
documents for VAT refund purposes:
- The original tax invoices duly endorsed by the VAT Refund Administrator
with the Goods Inspected stamp.
- A copy of your passport showing your personal details as well as your
entry and exit stamps into and from South Africa.
- A letter of explanation, explaining in full detail as to why you were
unable to submit your claim on your departure from South Africa.
- A completed postal refund procedure form.
2. Goods not inspected by the VRA.
If you were unable to present the goods for inspection to the VRA or Customs
on your departure from South Africa and the invoices have not been endorsed by
the VRA or Customs, you are required to submit the following documents for VAT
refund purposes:
- The original tax invoices issued by the South African vendors in respect
of the goods exported.
- A copy of your passport showing your personal details as well as entry
and exit stamps into and from South Africa. Where the tax invoices are issued in both the husband and wife’s name eg. Mr. J and Ms J Jones, the passport copies of both the husband and the wife should be submitted for VAT refund purposes.
- A letter of explanation, explaining in full detail as to why you were
unable to submit your claim on your departure from South Africa.
- A completed postal refund procedure form.
- A completed original export declaration form. Please note that
this form should be signed and endorsed by a Customs official on your
arrival in your home country. The Customs official is required to confirm
that the goods have been imported into your home country.
We are aware that the Customs authorities in some countries are reluctant to
endorse and sign the export declaration form. In such cases, it is suggested
that you present the goods, as well as the original tax invoices to the South
African Embassy or High Commission in your country, who will endorse the
invoices as proof that the goods have been exported. In such a case you can
submit the documentation listed in points a to d above to enable us to process
your claim.
Please note that your claim documentation must be RECEIVED by the VRA
within 3 months from the date of export. Your attention is also drawn to the fact that it is your responsibility to ensure that the claim documentation is received by the VRA. No claim will be entertained where the claim documentation has gone astray in the mail on route to our offices.
All postal refund applications should be sent to:
PO Box 107 OR Tambo International Airport Post Office
1627, South Africa
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